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Have a question? We've got you covered!

Find answers to the questions we hear most often. If you need anything else, reach out and our team will gladly assist you.

Workspace is a full-service digital agency specializing in custom software development and digital solutions. Our core services include:

  • Web Development: Modern, responsive websites and web applications built with cutting-edge technologies like React, Next.js, and TypeScript
  • Mobile App Development: Native and cross-platform mobile applications for iOS and Android
  • UI/UX Design: User-centered design that combines aesthetics with functionality
  • B2B Software Solutions: Custom enterprise software tailored to your business processes
  • Technical Consulting: Strategic guidance on technology choices and digital transformation

We handle projects from initial concept through launch and ongoing maintenance, providing end-to-end digital product development.

Our team is proficient in modern, industry-leading technologies:

Frontend: React, Next.js, TypeScript, Vue.js, Angular, HTML5/CSS3, SCSS, Material-UI, Tailwind CSS

Backend: Node.js, Express, NestJS, Python, Django, PHP, Laravel

Mobile: React Native, Flutter, Swift (iOS), Kotlin (Android)

Databases: PostgreSQL, MySQL, MongoDB, Redis, Firebase

Cloud & DevOps: AWS, Google Cloud, Azure, Docker, Kubernetes, CI/CD pipelines

CMS & E-commerce: WordPress, Shopify, WooCommerce, Strapi, Contentful

We continuously evaluate and adopt new technologies to ensure our clients benefit from the best solutions available.

We work with clients of all sizes, from early-stage startups to established enterprises. Each engagement is tailored to the client's specific needs:

Startups: We help validate ideas quickly with MVPs (Minimum Viable Products), provide flexible engagement models, and scale solutions as your business grows.

SMBs: We deliver cost-effective solutions that streamline operations, improve customer experiences, and drive growth.

Enterprises: We handle complex, large-scale projects with robust architecture, security compliance, and seamless integration with existing systems.

Our diverse portfolio includes work across various industries including fintech, healthcare, e-commerce, education, and logistics.

Absolutely! We frequently work on existing projects in various capacities:

  • Code Audits: Review your codebase for performance, security, and maintainability issues
  • Refactoring: Modernize legacy systems and improve code quality
  • Feature Development: Add new functionality to existing applications
  • Bug Fixes: Diagnose and resolve issues in your current software
  • Performance Optimization: Improve speed, scalability, and user experience
  • Technology Migration: Upgrade outdated tech stacks to modern frameworks

We'll assess your current project, provide honest feedback, and recommend the best path forward.

Our development process follows a structured yet flexible approach:

1. Discovery & Planning

  • Initial consultation to understand your goals
  • Requirements gathering and documentation
  • Technical feasibility analysis
  • Project scope and timeline definition

2. Design Phase

  • Wireframing and prototyping
  • UI/UX design with client feedback loops
  • Design system creation for consistency

3. Development

  • Agile sprints with regular deliverables
  • Code reviews and quality assurance
  • Continuous integration and testing
  • Regular progress updates and demos

4. Testing & QA

  • Comprehensive testing (unit, integration, E2E)
  • Performance and security testing
  • User acceptance testing
  • Bug fixes and refinements

5. Launch & Handover

  • Deployment to production environment
  • Documentation and training
  • Knowledge transfer to your team

6. Ongoing Support

  • Post-launch monitoring
  • Maintenance and updates
  • Feature enhancements as needed

Project timelines vary based on scope and complexity:

Simple Website: 4-6 weeks

  • Landing pages, portfolio sites, small business websites

Medium Web Application: 2-4 months

  • E-commerce platforms, booking systems, customer portals

Complex Software Solution: 4-8+ months

  • Enterprise applications, SaaS platforms, custom B2B systems

MVP Development: 6-12 weeks

  • Focused feature set to validate your business idea quickly

During our initial consultation, we provide a detailed timeline based on your specific requirements. We use agile methodology, so you'll see progress throughout the project, not just at the end.

Transparent, regular communication is central to our process:

Dedicated Team: You'll have a dedicated project manager as your primary point of contact, along with direct access to developers when needed.

Regular Updates:

  • Weekly progress reports
  • Sprint demos every 2 weeks
  • Ad-hoc updates for important milestones

Communication Channels:

  • Slack or Microsoft Teams for daily communication
  • Video calls for meetings and demos
  • Email for formal documentation
  • Project management tools (Jira, Asana, or similar)

Documentation: All decisions, requirements changes, and technical specifications are documented and shared in a central location.

You choose the communication frequency and channels that work best for your team.

To provide an accurate estimate, we typically need:

Project Overview:

  • Business goals and target audience
  • Key features and functionality required
  • Any existing materials (designs, wireframes, documentation)

Technical Requirements:

  • Preferred technologies (if any)
  • Integration needs (APIs, third-party services)
  • Performance and scalability expectations
  • Security and compliance requirements

Timeline & Budget:

  • Desired launch date
  • Budget range (helps us scope appropriately)
  • Priority features vs. nice-to-haves

Don't worry if you don't have all the details figured out - we can help clarify requirements during our discovery phase. Even a rough idea of what you're looking for is enough to start the conversation.

We offer flexible pricing models to suit different project needs:

Fixed Price

  • Best for well-defined projects with clear requirements
  • Detailed scope document before development begins
  • Predictable budget with milestone-based payments
  • Includes defined number of revision rounds

Time & Materials

  • Best for evolving projects or ongoing development
  • Pay for actual hours worked
  • Maximum flexibility to adjust scope
  • Weekly or bi-weekly billing

Dedicated Team

  • Best for long-term engagements
  • Full-time developers working exclusively on your project
  • Monthly retainer with predictable costs
  • Direct management of team priorities

Retainer

  • Best for ongoing support and maintenance
  • Reserved hours each month at discounted rates
  • Priority response times
  • Rollover of unused hours (up to a limit)

We'll recommend the best model based on your project requirements, budget constraints, and working preferences.

Yes, we typically require an upfront deposit before beginning work:

Fixed Price Projects: 30-50% deposit, with remaining payments tied to milestones

Time & Materials: First two weeks paid upfront, then bi-weekly billing

Dedicated Team: First month paid upfront, then monthly billing

This deposit secures your spot in our development queue and allows us to allocate resources to your project. All payment terms are clearly outlined in our contract before you commit.

Absolutely. We take confidentiality and legal protection seriously:

Non-Disclosure Agreement (NDA): We're happy to sign an NDA before discussing your project details. Your ideas, business information, and proprietary data are protected.

Service Agreement: Every project includes a detailed contract covering:

  • Scope of work and deliverables
  • Timeline and milestones
  • Payment terms and schedule
  • Intellectual property rights
  • Confidentiality clauses
  • Termination conditions
  • Warranty and support terms

IP Ownership: Upon final payment, you receive full ownership of all code, designs, and deliverables created for your project.

We can work with your legal team if you prefer to use your own contract templates.

Scope changes are a normal part of software development. We handle them transparently:

Change Request Process:

  1. You submit a change request (new feature, modification, etc.)
  2. We assess the impact on timeline and budget
  3. You receive a detailed estimate for the change
  4. Upon approval, we update the project plan
  5. Work continues with the new scope

For Fixed Price Projects: Changes outside the original scope are quoted separately and require written approval before implementation.

For Time & Materials: Changes are absorbed into regular development with updated estimates provided.

We always communicate proactively if we see scope creep developing and help you prioritize features to stay on budget.

Workspace is based in Split, Croatia - a beautiful coastal city on the Adriatic Sea. Our location in Central Europe provides several advantages:

  • Time Zone: CET (UTC+1) - convenient overlap with European and US East Coast business hours
  • EU Member: Croatia is part of the European Union, simplifying legal and business matters for EU clients
  • Talent Pool: Access to excellent technical talent from Croatia and the broader region
  • Cost Efficiency: Competitive rates compared to Western European and North American agencies

We work with clients worldwide, offering seamless remote collaboration regardless of your location.

Yes! A significant portion of our client base is international. We have experience working with companies from:

  • United States and Canada
  • United Kingdom and Ireland
  • Germany, Austria, Switzerland
  • Netherlands, Belgium
  • Scandinavia
  • Australia and New Zealand

Remote Collaboration: We've refined our remote work processes over years of international projects. Time zone differences are managed through:

  • Overlapping working hours for meetings
  • Asynchronous communication via Slack/email
  • Detailed documentation of decisions
  • Recorded demos for review at your convenience

Language is never a barrier - our team is fluent in English, and we also have team members who speak German and Italian.

Absolutely. We offer several collaboration models:

Team Extension: Our developers integrate directly with your existing team, following your processes, attending your standups, and contributing as if they were in-house employees.

Parallel Development: We take ownership of specific features or modules while your team works on others, with clear interfaces and regular sync points.

Consulting & Support: We provide technical guidance, code reviews, and specialized expertise while your team handles day-to-day development.

Full Outsourcing: We manage the entire project independently, providing regular updates and involving you at key decision points.

We're flexible and adapt to whatever structure works best for your organization.

Client satisfaction is our priority, and we have safeguards to ensure quality:

During the Project:

  • Regular demos and feedback sessions
  • Revision rounds included in all fixed-price quotes
  • Open communication to address concerns immediately
  • Sprint retrospectives to improve collaboration

Quality Guarantee:

  • Comprehensive testing before delivery
  • Bug-free warranty period (typically 30-60 days post-launch)
  • Free fixes for any issues covered under warranty

Dispute Resolution:

  • Direct conversation to understand concerns
  • Action plan to address issues
  • If needed, mediation or arbitration as per contract terms

We've maintained a high client satisfaction rate by being proactive about communication and quality. Most issues are resolved quickly through open dialogue before they become larger problems.

Yes, we offer comprehensive post-launch support options:

Warranty Period: All projects include a complimentary warranty period (30-60 days) covering bug fixes for issues related to our work.

Maintenance Packages:

  • Basic: Security updates, hosting management, minor bug fixes
  • Standard: Basic + performance monitoring, regular backups, small enhancements
  • Premium: Standard + priority support, dedicated hours for new features

Ad-Hoc Support: If you don't need a retainer, we offer on-demand support at our standard hourly rates.

Knowledge Transfer: We provide documentation and training to enable your team to handle basic maintenance independently if preferred.

Response times depend on your support plan:

Premium Support:

  • Critical issues: Within 2 hours
  • High priority: Within 4 hours
  • Normal requests: Within 8 business hours

Standard Support:

  • Critical issues: Within 4 hours
  • High priority: Within 8 hours
  • Normal requests: Within 24 business hours

Basic Support:

  • All requests: Within 48 business hours

Critical issues include site downtime, security breaches, or complete loss of functionality. We have 24/7 monitoring available for clients who require maximum uptime.

We can manage hosting as part of our service offering:

Managed Hosting: We handle server setup, configuration, security, backups, and monitoring. You focus on your business while we ensure your application runs smoothly.

Hosting Recommendations: If you prefer to manage hosting yourself, we'll recommend the best providers based on your needs (AWS, Google Cloud, Vercel, DigitalOcean, etc.) and assist with initial setup.

Hybrid Approach: We can set up and configure hosting, then transfer management to your IT team with full documentation.

Hosting costs are typically billed separately from development services, and we pass through cloud provider costs without markup.

Starting a project with Workspace is straightforward:

1. Initial Contact

  • Reach out via our contact form, email, or phone
  • Brief description of your project or needs

2. Discovery Call

  • 30-60 minute video call to discuss your project
  • We learn about your business, goals, and requirements
  • You learn about our process and ask questions

3. Proposal

  • Detailed proposal including scope, timeline, and pricing
  • Usually delivered within 3-5 business days
  • Revision based on your feedback

4. Agreement

  • Contract and NDA signing
  • Deposit payment
  • Project kickoff scheduled

5. Kickoff

  • Project kickoff meeting with your dedicated team
  • Requirements finalization
  • Development begins!

The entire process from first contact to project start typically takes 1-2 weeks, depending on project complexity and your availability.

Coming to our initial meeting with some preparation helps us give you better advice:

Helpful to Have:

  • Clear description of your business and target audience
  • Main goals for the project
  • Examples of websites/apps you like (and why)
  • Any existing brand guidelines or design assets
  • Rough budget range you're working with
  • Desired timeline or launch date

Nice to Have:

  • Wireframes or sketches (even rough ones)
  • Technical documentation (if existing project)
  • Competitor analysis
  • User personas or research

Don't Worry If:

  • You don't have everything figured out
  • Your ideas are still rough
  • You're not sure what's technically possible

Part of our job is helping you clarify requirements and translate your vision into a concrete plan. Come with questions - we're here to help!

Yes! We're proud of our portfolio and happy to share relevant examples:

Public Portfolio: Visit our website to see featured case studies with details about challenges, solutions, and results.

Relevant Examples: During our discovery call, we'll share examples specifically relevant to your industry or project type.

References: We can provide references from past clients who are willing to speak about their experience working with us.

Live Demos: For certain projects (with client permission), we can provide live demonstrations of the applications we've built.

Due to NDAs, some of our best work can't be publicly shared, but we can discuss it in general terms during our conversation.

Ready to talk?

Send a brief introduction to schedule a discovery call. The call focuses on your challenges and goals and outlines the first steps toward the right digital solution.

FAQ | Workspace